Ordering is quick and easy, just check any number of items you want and click on the Add to Cart button. Entering your zip code keeps a running tally of your product selections and shipping rates. Nothing is final until you submit your order through our secure shopping cart.
Make sure you double-check your info!
Immediately after you place your order, Americart, our secure shopping cart service will email you a copy of your order stripped of credit card information.
If you need to make changes to your order, or cancel it, we will attempt to do so up until its shipment. If we are successful in making the change, there will be a $10 per carton fee to cover our administrative costs and labor. If we do not correct your error in time, accept the package and request a return from our customer service department.
The majority of all orders are shipped on the same day they are placed, and the balance including Priority Mail orders the next day. To aid same day processing, place your order before 3 p.m. EST, -if it's a rush order indicate the date you require your order in the special instructions section of our shopping cart's order form.
Once we ship your order, and if you gave us a good e-mail address, you will receive e-mail with your tracking information from UPS or the post office.
We accept PayPal, postal money orders, credit cards, and checks drawn on US banks (USD). See separate Canadian Ordering Information below
We moniter your orders frequently throughout the day and will alert you of any shipping or stock situation that will prohibit your order from shipping in 3 days, not including weekends and holidays. If out of stock, we may elect to ship you from a third party. Your order will be billed by Appalachian Traveller, Inc. located in Cosby TN
Please examine your order and your address carefully before submitting it to us. If you are not sure about an address you can check it at http://www.usps.com. If the address is not entered correctly, your package may be returned as undeliverable or redirected for a fee. Save time and avoid surcharges by entering your address information in the appropriate boxes and double-checking for typos or other errors.
Note: For the holidays we have discontinued shipping APO or to Canada
We ship by UPS to all US states and territories.
We will not ship UPS to a PO box, including mail service stores.
We use Priority Mail for our military bases and embassies, some PO boxes, and addresses that UPS considers "extended" area.
We do not ship overseas unless the order is addressed to a US zipcode as are APO addresses. Shipments to US freight fowarders must be prepaid by US postal money order.
Additional shipping costs up to the amount of outgoing shipping and handling will be charged if the shipment is refused or is non-deliverable.
Please do not refuse your order under any circumstances. If your order is refused, it will significantly increase the time required to provide you with replacements and the cost of shipping.
Canadian Ordering Information
We do not accept orders that require customs forms that are less than $39.95. We do not accept Canadian PayPal.
Please note that we are not responsible for the Canadian Value Added Tax you may be asked to pay, or Brokerage Fees, Custom Duties, and Tarrifs, if any.
Canadian import duties is the amount of tax or tariff paid while importing goods into Canada. The Canada Border Services Agency collects the tariff on all imported goods.
According to the North American Free Trade Agreement, there is no duty to be paid if the goods are for personal use and "the goods are marked as made in the United States, Canada or Mexico, or the goods are not marked or labelled to indicate that they were made anywhere other than in the United States, Canada or Mexico." (Our labels are clearly marked Made in the USA.)
Our Promise to You. . .Money Back Guarantee
You can return your purchase within 30 days of purchase. Excluded from return for credit are food, books, DVDs and used or broken merchandise.
You will receive a replacement or, if necessary, a refund of your purchase price less shipping and handling. You must pay your return shipping costs, and product must be received in saleable condition.
Request a return authorization and shipping address by email. Refused or undelivered orders will be assessed a returns service fee equal to the shipping cost.
You will not be charged for replacement of damaged or lost packages, and a replacement will be shipped to you at no charge. If product is damaged when received, contact us for handling instructions.
Lost packages must be reported to us within 10 days of shipping confirmation or within 5 days of the carrier's scheduled delivery. UPS proof of delivery and Mail tracking confirmation constitutes proof of delivery of the shipment.
Most orders will be shipped promptly within 1-3 business days of receipt. Please allow up to 7 days for Mail or-
If we feel that we can't fulfill your order in a reasonable time, we'll let you know as soon as possible, but our stock is replenished weekly.
We encourage you to e-mail us to settle any problems you have with our products or services. Your e-mail will be replied to by top level management familiar with all aspects of our company.
For security our e-mail address is not hyperlinked, please copy and paste firstname.lastname@example.org into your e-mail client. We do not spam our customers, please bookmark our website for future orders.
Note: We include our toll free telephone number on our shipping label for the benefit of gift recipients without computers, but if you'd like you may use it to report a mis-shippment or an item broken in transit. We prefer that you help us fulfill your order correctly and quickly by ordering on line or corresponding by e-mail, and we promise to quickly respond to each and every transmission without the hold times, menu choices, transfers, and disconnections like you have experienced with other companies. You will always receive a confirmation and reply in English and from an American operator.
IMPORTANT - Credit Card Security
If you fail to give us your correct credit card billing address and AVS number, your credit institution is likely to hold funds for 3-7 days. The hold will disappear without any action on your part, but it may subtract from your credit limit for that period by the charged amount.
A note about Gift Cards: If you are using a third party gift card, like those you purchased from Wal-mart, you must register the Gift Card with the issurer, or your transaction will be declined. We do not offer gift cards.
Please give us a valid e-mail address and check it twice before ordering. If we are not able to contact you by e-mail to confirm your order, or to give you shippping information, you will be liable for the order, but our money back or 30 day return guarantee may be cancelled.
In case we need to contact you immediately, please list the telephone number most likely to be reached by day. If you are ordering using a credit card with a PO Box billing address, please use the directory listed telephone number of your home or work address. If ordering product as a gift please give us a directory listed telephone number for the recipient.
All of these precautions protect you from credit card fraud, and we apologize for this inconvenience. We do not send spam by e-mail, nor will we use your telephone number unless it is absolutely necessary.
How to Order
5 qt. Dutch Oven
(you can practice checking the box here using the left hand portion of your mouse, and the curser)
Please select (check) as many boxes as you wish, then click on a Add To Cart button.
Entering your zip code
keeps a running tally of your product selections and shipping rates. Nothing is final until you submit your order through our secure shopping cart. For accuracy and to save you time, we do not take orders over the phone, but we will call you for a credit card nummber after you have completed your order. (see Payment Option #6)
How to Place your Order
There are several ways to place your order
(on-line, through the mail, by fax, or by phone (see #5C)
Payment options (there are 5 in all)
Since you're already using a computer, you may use our online shopping cart
simply and securely by checking a selection or group of items and then clicking on a Add to Cart
button. By entering your zip code our shopping cart will compute the shipping costs automatically, without you having to commit to the order.
Please select one of these after you have entered the recipients zip code:
#1 Order by Credit Card Online
(Ship to your card billing address) or (ship to another address.)
#2 Order by Credit Card using FAX
(Either to immediately order by credit card, or to avoid transmitting your credit card number over the internet.)
We'll wait an hour or two to see if a fax comes through and if not call you for you information.
Proceed through the step by step ordering instructions and choose payment option Order by Credit Card using FAX. We will call you back for your credit card number. Please indicate a good time to call in the special instructions section of your order, or you may fax the order with your credit card, expiration date, AVS number, and signature.
#3 Order by Check/Money Order through Postal Mail
(Be sure to sign your check or money order.)
#4 Order by Credit Card by Postal Mail
(Post your credit card information on on the order you'll print and mail.)
To order by mail please select as many boxes as you wish, then click on a Add To Cart button. Entering your zip code keeps a running tally of your product selections and shipping rates. Nothing is final until you mail your order. Allow up to 10 days for shipment, however Money orders and Credit Cards will expedite your order.
#5 Order by PayPal Online
(If we don't offer your credit card type for payment, or if you'd rather order using third party US PayPal services with a credit card, personal check, bank draft, or debiting a US Paypal account.) We only accept US based Pay Pal accounts.
We accept MasterCard, VISA, American Express, and PayPal as long as it's funded by a US source.. If you prefer you may also order by third party US PayPal which also accepts a variety of credit cards including Discover. There is no surcharge and your credit card will not be charged until the order is filled and scheduled for shipping. Note: Your credit card statement will reflect Appalachian Traveller, Inc. our parent company and our toll-free telephone number. Please call us if you don't recognize a charge, and we'll be happy to send you a copy of your order.
You may also pay by check or money order in U.S. funds, drawn on a U.S. bank. Complete the pay by check or money order form, and you'll be given our mailing address automatically.
Prices and discounts are subject to change without notice.
Privacy & Security
Thank you for visiting our website a division of Appalachian Traveller, Inc. We'd like to assure you that your credit card number and other personal data will be treated with the
highest standards of safety, security, and confidentiality.
Items featuring an "Add to Cart" button may be ordered directly and securely. The Secure Shopping Cart Service we utilize is protected by full-strength (128 bit) Secure Socket Layer encryption for sensitive credit card information and assures
customer privacy and protection. You may review the Secure Server Authenication Certificate at checkout time, before entering any sensitive credit card information. In order for SSL security to work, you must use an SSL-enabled browser - however, our Shopping Cart Service helps you protect your credit card information, even if your browser is not secure, by truncating the
last six digits of your credit card, regardless of whether you utilize the secure server option, or not.
Please note that non-Shopping Cart e-mail is not encrypted and is not considered a secure
means of transmitting credit card numbers.
Your Privacy Online
When you place an order with us, we ask for your name, your email address, your billing address, the address for shipment of the order, your telephone number, your credit card number and expiration date. We consider this information private. We use the information only for the limited purpose of processing your orders. We do not solicit, please bookmark our site for future reference.
We are committed to ensuring your privacy as a customer. You can be confident that we do not sell names, e-mail addresses, or any other information about our online customers with third parties.
Returns, Damages, or Lost in Transit
Non-food purchases returned un and in saleable condition within 30 days will be credited the purchase price, less shipping and handling costs. Returns that are opened, but in a resalable condition may be assessed a nominal repackaging fee. As a courtesy to our customers, we do not charge a handling fee. We cannot accept returns for perishible food items - we inspect these items before they leave our warehouse - but if you feel the product is spoiled upon receipt please contact us so we may put you in touch with either the manufacturer, or in the case of a lost, delayed, or opened package, the carrier responsible.
Exchanges can expedite and reduce the shipping and handling costs borne by the purchaser. If you would like to make an exchange, reorder online and note your exchange in the special instructions section of the order form. If approved we will issue a Return Service label via e-mail and then your package can be picked up simultaneous to the delivery of your new purchase. Your return will be credited to the extent of the purchase price less the return service fee UPS charges which is generally less than if you shipped it yourself.
If a package is damaged in transit please e-mail our customer service department for handling instructions. You must follow the carrier's instructions to receive a replacement of damaged goods. If your shipment is lost by a carrier, we will file a tracer on your behalf. If after 5 days the carrier does not locate your order, we will reship it. It is incumbant on you then to refuse a second order or you will be charged accordingly.
For orders shipped by Appalachian Traveller, Inc., or any of it's designated shippers to non-US destinations, like APO/AE addresses, or foreign countries, we are not liable for damaged merchandise or lost cartons. We will, however, work with you and the carrier towards a settlement.
Shipping & Tracking
Most orders will be shipped via UPS promptly the same day received, or if by mail or requiring special handling within one or two business days of receipt. Please allow up to 5 weekdays for delivery to the west coast. If your order needs special handling to receive it on a certain date, plese post that notification to us in the special messages entry of our order form, and we'll do our best to accommodate you. We do not guarantee shipping or delivery dates, but will work with you and the carrier to assure timely delivery, or to request a refund of your shipping cost.
Tracking numbers and links to the carrier's tracking page will be provided to you the same day the order is shipped by us from Cosby, or if routed through a third party within three days. In the case of food, we will ship your order during a time frame that minimizes weekend holdovers. Priority Mail orders for addresses in Alaska, Hawaii, Puerto Rico, the US Virgin Isles, and Guam, plus US embassies, army, and navy addresses are mostly shipped the next weekday we receive them. Do not order if you are planning to relocate, you will be responsible for any additional freight costs on any package undelivered, or where the address is changed without our permission.
Orders for less than $100 that require customs documentation or cancelled orders will be assessed a $10 handling fee per carton shipped.
UPS Ground Transit Times
(Non-holiday week days - does not include the day shipped.)